Travels Mantra Policies
Best services in a pleasant atmosphere
Terms of services
Definition
We make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between your good-selves, Travels Mantra and the tour escorts. We believe in forgiveness, gratitude, positive attitude and innovation and at times even go beyond legal formats to ensure that all the issues of guest/s are resolved in timely and friendly manner. The Terms and Conditions – hereinafter referred to as Terms and Conditions given hereunder and on our website, the tour registration form, any other printed material and Brochures, together with ‘How to book your tour’ section from the World Showcase form the basis of our agreement and understanding with you. You are requested to read, understand and sign in acceptance all the Terms and Conditions and the Brochure,
Bookings and Financial Terms
Guest(s) signature on the tour Booking / Registration form
Guest/s signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the guest/s in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest/s if the group includes large number of guest/s on the ‘Booking/Registration form’, shall be deemed to mean that the guest/s other than signatories have duly authorized the signing guest/s and all the guest/s for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest/s are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest/s only and not by any other person on guest/s’ behalf.
Guest(s)’ intention to participate in the tour
The payment of initial registration amount just indicates guest/s’ intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by Travels Mantra. Non payment of full tour tariff
If full tour payment is not paid in time, Travels Mantra reserves the right to cancel the booking/registration with consequent forfeiture of deposit/advance amount/entire part payment made to Travels Mantra and/or the deduction of cancellation charges, at the discretion of Travels Mantra. Travelers in need of special assistance
Special services shall not be given to any specific person in a group tour. Travels Mantra, without committing itself or being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers/senior citizens if informed at the time of booking. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled guest/senior citizen must accompany the guest who may need such services/assistance as the same are not provided by Travels Mantra and/or Independent Contractor to the other guest/s in the Group. Minimum booking of the tour
The Tour shall proceed only if the number of guest/s who have booked the tour exceed 20 and the said booking of 20 guest/s must be received by Travels Mantra at least 30 calendar days prior to the scheduled start of the tour. If the number of guest/s booked for any tour falls below 20, then tour may operate without Company tour manager and on MAP plan accommodation with breakfast and dinner and/or with an additional surcharge. However Travels Mantra may cancel the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes. Till the total number of guest/s reaches 20, the booking of the guest/s shall be strictly provisional. In the event of Travels Mantra deciding to cancel the tour, cancellation of tour shall be communicated at least 02 calendar days prior to the date of commencement of tour via any of the following modes (a) sms (b) telephone (c) email; as per the information given by the guest/s or by any person for and on behalf of guest/s at the time of booking of the tour. In case of cancellation of any tour by Company, actual amount paid by the guest/s shall be refunded to the guest/s.
Health
Guest/s hereby acknowledges that all the guest/s who have booked the tour have gone through the itinerary and is well aware about the same and all the guest/s are Medically fit to undertake the said tour. The Company reserves the right to ask the guest/s to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and/or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. Whenever on tour, in case of any health emergency or health related issues, the guest/s shall solely be responsible to make their own arrangements on the tour for medical assistance. Guest/s shall not expect the Tour Manager to pay full time attention and/or to provide any medical treatment. It is possible that the Tour Manager may be busy in his work for making arrangements for rest of the group. Guest/s shall solely be responsible for any health related issues and arrangement of medical aid, if any.
Documents
Mandatory Documents ( For All Tours)
- a. Passport with 180 days validity from arrival date in India after the tour – Check Names and Blank pages for VISAs as per requirement.
- b. Duly signed & filled VISA forms by each guest as per Passport signature & details. For Children, take Thumb impression – If passport has thumb impression or signature alongwith Parent’s Signature – Male – Left Thumb & Female Right Thumb.
- c. Personal Covering letter stating purpose of the travel – Personal/Tour/ Employment etc. along with financial/ sponsorship details.(For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head) Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Travels Mantra as a facilitator shall not be responsible for any consequences and/ or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
Guest(s) Responsibility
It shall be sole responsibility of the guest/s to hold required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour -subject to rules of the specific visa embassy or consulate. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.
Disclaimers
Travels Mantra is not responsible for any errors, omissions or representations on any of our pages or on any links on any of their pages. The users are requested to verify the accuracy of all information on their own before undertaking any reliance.
The linked sites are not under the control of Travels Mantra and Travels Mantra is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Travels Mantra is providing these links to the users only as a convenience, and the inclusion of any link does not imply endorsement of the site by Travels Mantra.
If the user does not agree with any of the disclaimers above they are advised not to read the material on any of the Travels Mantra pages. The user expressly agrees that use of the services is at their sole risk. The services are provided on an “as is” and “as available” basis. Travels Mantra may change the features or functionality of the services at any time, in their sole discretion. Travels Mantra expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Travels Mantra at its sole discretion reserves the right not to accept any customer order without assigning any reason thereof. Any contract to provide any service by Travels Mantra is not complete until full money towards the service is received from the customer and accepted by Travels Mantra.
The maximum liability on part of Travels Mantra arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.
We value the right to your privacy
Privacy Policy
Travels Mantra believes that customer who books or looks for any services at www.travelsmantra.com has the right to know about the privacy policy that is followed by us. For the trust the client has on Travels Mantra, we value the right to your privacy.
The idea of this policy is to educate the user as to what personal information is being captured by us and where the same is being used. It describes the principles and practices that apply to Personal Information (defined below) collected from users of our services (“you”) on our Site, in telephone or e-mail communications, or in interviews, surveys, sweepstakes, contests, or raffles. In short
- We will not collect Personal Information without your knowledge and permission
- We will not knowingly disclose your Personal Information to third parties, except as provided in this Privacy Policy
- We will take reasonable steps to protect the security of the Personal Information we collect from you.
- All users who choose to register themselves on our sitewww.travelsmantra.com will be able to do online transactions with us.
- You will be able to purchase services like Flights, Hotels, Car Rentals, Packages, Cruises etc. available on our site.
- When you Purchase Products or Services for a third party
- When you Purchase Products or Services for a third party using your Member ID and password, we will collect that third party’s name and contact information, and other information as required by the travel service provider(s), so that we can complete the booking.
Disclosure of your personal information.
Travels Mantra does not sell or rent any personal information to any third party, other than our partners, as discussed in this policy. We may aggregate personal information from all of our users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if we do so, that information will not be in a form that will allow any third party to identify you personally.
Retention and storage
We will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip your Purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
Your Personal Information will be stored in secured locations, and on servers controlled by Travels Mantra, located either at our offices, or at the offices of our service providers.
Changes to this Privacy Policy
We reserve the right to change this policy should we deem it advisable to do so. If we make material changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes and to give you the opportunity to amend or cancel your registration.
Cancellation & Refund with Booking Terms & Conditions
Guest Refund Policy
Cancellation of Bookings and Cancellation Policy differs for each Product OR Service. When you make a booking, kindly view Terms & Conditions of each Product OR Service, which reflects the Cancellation, Refund with Booking Terms & Conditions. You can cancel the purchased product or service online on our Website – www.travelsmantra.com If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of Product or Service booked & purchased.
There may be full Cancellation penalty on the Products or services booked and purchased, which are Non-utilized or Cancelled after the Cancellation deadline mentioned in the Terms and Conditions, while making the purchase.
You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Travels Mantra may charge cancellation or amendment fees in addition to those imposed by travel services providers.
Travels Mantra reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Travels Mantra shall refund to you all unutilized money collected from you for that purchase.
For Bookings and Purchases, which has already been paid by you, when cancelled, refunds will be made (based on the Refund Policy, mentioned in Terms and Conditions, while making the booking or at the time of Purchase). For Air ticket, it may take between 30 – 45 working days and for the Hotels it may take between 10 – 15 working days for the amount to get credited into your account. Refund policy may vary for every Product and Service The preceding refund timeline is a guide for your reference only and shall not be binding upon Travels Mantra.
Copyright and Trademark notices
Copyright Policy
Providing Opportunities
Careers
One of India’s oldest travel company invites suitable candidates to join Team TM. Travels Mantra has a culture that nurtures talent, believes in diversity and a safe and secure work environment. The Company is committed towards ethical and lawful business conduct which is based on the foundation of integrity and respect for all.
If you make the commitment to join Team Travels Mantra, we will provide career opportunities that are second to none. We have the following openings and in case you have the pre-requisites, you are most welcome to apply.
Safe & Secure Environment
Payment Security
Travels Mantra ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, Travels Mantra is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary.
If you are more comfortable with giving your credit card information over the phone, you can call our Customer Service Centre on Toll Free 1800-212-1225
If you have any additional queries or concerns please email us and we will reply within 24 hours.
Professional Travel Services
Our Travel Services
Travels Mantra offers top of the line professional travel services for the inbound tours to India. For the discerning travellers to India, Travel services offered by Travels Mantra are backed by the professional integrity of our travel managers, who are experienced and well informed.
Tours High-on-quality, pleasure and safety:
To make your holidays a ‘celebration’, we offer a variety of tours touching various tour themes of India. We have tours which are prepared with great enthusiasm and extra care and all are tried and tested. Offering extensive travel information on the incredible destinations, we always endeavor to make your holidays a memorable and pleasurable experience.
All tours are of high quality and have enough space to be flexible if required. We make sure that you experience real authentic ” local ” taste of fairs & festivals or some local wedding or functions during the tour. Our tours can be classified into:
- Cultural Tours
- Incentive Tours
- Wildlife Tours
- Adventure Tours
- Jeep Safaris
- Beach Tours
- Honeymoon Packages
- Ayurveda and Massage Tour
- Religious Tours